1. Website delivery

1.1 Marketing clinics/Onboarding meetings

Every website we build starts with an onboarding meeting (sometimes covered in our Marketing Clinics) where we can discuss likes/dislikes, competitors, marketing plans and keywords.

1.2 Going live

We’ll work with all parties involved to ensure the smooth transfer of your website, service and data. Our aim is always to have zero downtime from the old site closing and the new site going live. Delivered Social will help provide email access settings for your new service ensuring that you are able to stay in communication at all times. Please note that DNS changes can take up to 48 hours.

1.3 Testing and launch

Leading up to launch we’ll test your website on multiple browsers marking accessibility and performance. The website will also be placed on a holding service for you to view and carry out user acceptance testing (UAT). We’ll never put a site live without your approval.

1.3.1 Browser testing

Browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens. It does mean ensuring that a person’s experience of a design should be appropriate to the capabilities of a browser or device.

– Desktop browser testing: We test our work in current versions of major desktop browsers including those made by Apple (Safari), Google (Chrome), Microsoft (Edge), and Mozilla Firefox.

– Mobile browser testing: Testing popular small-screen devices is essential in ensuring that a person’s experience of a design is appropriate to the capabilities of the device they’re using. We test our work in iOS 9+: Safari; and Android 6.0+: Google Chrome, Firefox

  1. Privacy Policy and Cookies Policy

You can find our full privacy policy, with details on how we use cookies, at this web link.

  1. Product information

Charity and nonprofit clients of Delivered Social are part of our ‘Green’ membership and are serviced completely free of charge as part of our Social Impact commitment.

Our services include but are not limited to web design, web hosting, social media management and content creation.

Delivered Social will not commence work until you agree in writing to the proposed services.

  1. The ‘Delivered Social’ Mark

Any website created by Delivered Social will feature the following text ‘Website created by Delivered Social’ with a link to DeliveredSocial.com, in the footer. This can only be removed with the permission of Delivered Social in writing or email and must remain on the site no matter it’s hosted location.

  1. Access to your digital assets and channels

As part of our web design, web hosting, social media management and content creation services, we may need access to certain platforms. You agree to share your logins and passwords for the purposes of delivering our agreed services and we, in turn, shall ensure these are stored securely and are accessible only to those working directly on your projects.

  1. Confidentiality and discretion

We recognise that the content and discussions shared with us as part of your Delivered Social journey may be private and confidential in nature. We will not share any confidential information or content, verbally or in writing, about your services, stakeholders or organisation.

  1. Right to cancel

All Green clients of Delivered Social have the right to cancel our services with immediate effect. This can be done by emailing your account manager or hello@deliveredsocial.com.

  1. Newsletter

All Green clients of Delivered Social are added to our client mailing list. Emails are typically sent to this mailing list at least once a week.

  1. Client responsibility for accuracy

You shall be responsible for the accuracy, completeness and propriety of information concerning your products and services which you furnish to us verbally or in writing in connection with the performance of our agreed services.

  1. Conclusion

These terms are governed by English law. Any dispute or claim arising out of or in connection with our working arrangement will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.

  1. Transfer of materials

Upon termination of our services for any reason, Delivered Social shall transfer, assign and make available to the client all property and materials in its possession or control belonging to the client.

  1. Our company

DeliveredSocial.com is a site operated by Delivered Social Ltd.

We are registered in the United Kingdom under company number 10516152 and with our registered office at 13 Quarry Street, Guildford, Surrey, Gu1 3UW.

Our main trading address is: 13 Quarry Street, Guildford, Surrey, Gu1 3UW.

Our VAT number is 284503890.